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FREQUENTLY ASKED QUESTIONS

What You Should Know

  • How far in advance can I place my order?

    We prefer 48 hours notice for boxes & at least 1 week notice for boards and tables.

  • Do you curate vegan boards?

    Yes! We are happy to accommodate any dietary restrictions!

  • What information do you need to book a board?

    When is the event? How many people will you be serving? Any food allergies?

  • Can you deliver?

    We do offer delivery. You will be able to choose from the following options upon checkout. East- $10.00/ Central- $15.00/ West- $20.00.

  • Do I keep my box/board in the fridge?

    Yes, if you do not plan to serve immediately. We do recommend taking the board out of the fridge 30-40 minutes before serving as it is best served at room temperature.

  • What forms of payment do you accept?

    We accept Visa/Mastercard, bank transfer/deposit and cash payments.

  • Do you require a deposit?

    Payments for boxes are required at time of order & a 50% deposit is required for all boards, tables and large event orders to secure the date.

  • Return Policy

    Due to the fresh and organic nature of our products, returns of perishable goods cannot be accepted. Should there be an incorrect or faulty item in your delivery we must be informed within 12 hours of the product being received in order to offer replacements or refunds. Images of defective or incorrect items will be required.

  • Cancellations/Order Change

    Customers can cancel/ amend orders within a 2 hour “grace period” after booking. Beyond this, we are unable to process cancellations or process any changes. For larger orders, if your order is cancelled 1-2 months (or more) before the date booked, we will issue a 50% refund. Date changes can only be made if we are notified well in advance and have the availability to do so.

  • Product Availability Notice

    As our produce is sourced weekly and garnishes can be seasonal they are subject to availability and substitutions. Although the majority of our menus are fixed, there may be slight changes season to season. We may also face supplier issues at times, and so cannot guarantee each and every product, such as figs, edible flowers and honeycomb. We will always use an alternative or use more of another product to compensate. Please refer to our menus on the website as a guide to what you can expect.

  • Allergies

    Curate Co is not responsible for any adverse reactions to our food if we have not been forewarned of any allergies or dietary requirements in the booking process.

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